In this exciting two-part episode, Joel talks with Patty Lopez-Calleja, Chief Experience Officer and SVP of Strategic Initiatives at Fiesta Restaurant Group, parent company of Pollo Tropical, the 138 location restaurant chain headquartered in Miami. Patty discusses creating an actual people-first culture, she reveals the secret and quiet ways they invest in their people and communities, “giving employees what they ask for” when it comes to benefits, what service experience really means, and much more.
