Welcome to Coffee and Culture where I have 60 seconds or less, to give you one easy thing that you can try this week to improve your frontline company culture.
How can we inspire our teams by showing them the incredible value they bring and the impact of what they do?
During a visit to the NASA space center, President John F. Kennedy, noticed a janitor carrying a broom. He interrupted his tour, walked over to the man and said, “Hi, my name is Jack Kennedy. What are you doing?”
Well, Mr. President,” the janitor said, “I’m helping put a man on the moon.”
To most people this janitor was just cleaning a building, but in reality, he was helping make history. In your frontline team huddles this week, help your frontline associates see that no matter what their role is, they are contributing to a larger story that’s unfolding in your organization. See if they feel as important as they really are. Ask them what would make them feel more important, then do it.
And don’t forget to tune in next week to hear all about creating a culture of safety for your teams by reducing fear in the workplace.