Welcome to Coffee and Culture where I have 60 seconds or less, to give you one easy thing that you can try this week to improve your frontline company culture.
Your employees aren’t stupid, they know that unsolicited, negative, or “constructive” feedback isn’t always received well, so they don’t actually tell you the things that you need to know in order to understand what’s going on, what went wrong, or what we could do better. We need to create a plavce where they can provide their unrestricted feedback and opinions. One of the best ways to do that is in one of your daily team huddles. Have them anonymously write down the fears they have, or the fears they think others have. Then ask them about the safest places they’ve ever experiences and how you can make this place just as safe for them.
And tune in next week where we’ll talk about how to show compassion in light of what they share, you’re probably not going to like all the feedback you get, so responding well, is going to be essential.