Coffee and Culture – Week 8

Coffee and Culture – Week 8

Welcome to Coffee and Culture where I have 60 seconds or less, to give you one easy thing that you can try this week to strengthen your frontline company culture.


Responding to Feedback.


One of the greatest opportunities that you have as a leader is, amidst all the busyness, showing compassion to your people. We talked last week about providing a safe place for your employees to voice their fears. Now, how you respond will either strengthen your relationships with them, or harden hearts.


In your daily huddle this week take time to reflect on some of the common fears shared by your people and point out how you’ve experienced similar fears yourself. When you share your fear ask, knowing this about me, does this change the way you perceive me? What you’ll probably find is that the only difference they’ll see is your relatability, no judgement. This demonstrates how being able to show compassion to others, relating to them when they have fear, actually builds relationships and normalizes those fears in community.


Tune in next week where we’ll talk about a related but different skill set to both understand and demonstrate vulnerability by showing stories of failures and learning that the company itself has experienced over time and why that’s important.

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